In today’s market, pricing isn’t your biggest challenge, people are.
Your guests are more selective. Your competitors are cutting prices. And if your team isn’t equipped to sell with confidence, you could be leaving bookings (and revenue) on the table.
That’s where RBC can help!
We’ve spent over 18 years helping UK holiday parks boost occupancy, drive yield and maximise every enquiry; not by adding pressure, but by building skill, processes and commercial focus from the ground up.
What Does Reservations Training Cover?
Pre Training
Call Monitoring
Session One
Holiday Park Awareness
Session Two
Sales Training
Session Three
Role & Sales Process
Session Four
Systems & Process
Embedding Behaviours
Targets, Incentives & Performance Management
Engaging Training
Empowering your Team
We take your team through an engaging training journey to help them maximise their awareness, confidence and performance. Starting with their awareness of your park, commercial strategy and budget we ensure they understand their role and impact. Then we deliver detailed sales, process and systems training so they can transform their potential into performance.
Meaningful Mentoring
Tooling Your Management Team
Training is embedded into your daily operation. We work with your Management Team to ensure change sticks and measurable results follow.
Built for Holiday Parks
“Our relationship with RBC began when they ran a training course for our reservations department. We were so impressed we asked them back to look at our Holiday Home Sales which were underperforming. What resulted was a complete transformation in the way we run our business. Under RBC’s influence we have become far more commercial and understand what drives our business and motivates our staff. This has resulted in continued growth in turnover, gross profit and the margins and net profit. We value RBC’s energy, expertise and passion for our industry and look forward to enjoying our partnership for many years to come”
Sara Bertin – Owner & Finance Director
Shorefield Holidays
The RBC Difference
RBC can align training with your dynamic pricing, CRM, and retention goals, because bookings are great, but repeat bookings are even better!
Let’s work together to build a reservations team that converts with confidence and delivers bookings that drive profit.
Ready to Turn Enquiries into Revenue?
Conversion-First Approach
Designed to increase bookings and value, not just to handle calls.
Measurable Commercial Impact
Track performance and revenue uplift.
Support That Sticks
We coach, embed and follow through, so change really happens.